This Privacy Policy explains how Fine Tuning Medicine (FTM) collects, uses, stores and protects personal information from visitors, customers, and individuals receiving treatment. We are committed to safeguarding your privacy and complying with UK GDPR and Data Protection legislation.

By using this website or by booking a service with us, you consent to the terms outlined in this policy.

1. Who We Are

Fine Tuning Medicine (FTM)
Website: acupunctureandhypnosis.co.uk

FTM acts as the data controller, meaning we determine how personal data is collected, used and stored.

2. Information We Collect

We may collect and process the following information:

2.1 Personal Identification Data

• Full name
• Email address
• Phone number
• Address (where services take place)

2.2 Booking & Transaction Data

• Treatment bookings
• Invoices & payments
• Deposit and refund records

2.3 Health Information (Sensitive Data)

• Medical details relevant to treatment suitability
• Covid-19 screening details
• Consent forms and medical declarations
This information is collected for safety and treatment approval only.

2.4 Website Usage Data

• IP address & browser type
• Pages viewed & time on site
• Referring links

This is collected via analytics tools & cookies.

3. How We Use Your Data

We process data for the following purposes:

• To manage bookings, appointments and treatments
• To communicate with you regarding services or changes
• To assess treatment suitability and safety
• To process payments & receipts
• To comply with legal, medical & insurance obligations
• To improve website performance and user experience

We do not sell or distribute your personal data to third parties for marketing.

4. Lawful Basis for Processing

We process personal data under the following legal bases:

Data TypeLegal Basis

Booking informationContractual necessity

Health & medical dataExplicit consent

Payment/transaction recordsLegal obligation

Marketing communicationsConsent

Website analytics & cookiesLegitimate interest / consent

You may withdraw consent at any time.

5. Data Storage & Retention

• Client and treatment records are stored securely and confidentially.
• Payment and booking information is retained for 6 years for accounting and legal purposes.
• Medical consent forms may be stored for insurance compliance for up to 7 years.
• Data is only kept for as long as necessary.

6. Sharing of Personal Data

We may share data only when necessary:

• With Freelance Therapists delivering booked services
(only on the day of treatment and with client consent)

• With payment processors when transactions are made

• With insurers, if required for legal claims

Data is never sold, traded or shared for marketing purposes.

7. Your Rights Under UK GDPR

You have the right to:

✔ Access the personal data we hold
✔ Request correction of inaccurate information
✔ Request deletion of data (where legally permitted)
✔ Withdraw consent for marketing or data processing
✔ Request restriction or transfer of your data
✔ Object to data processing in certain situations

To exercise these rights, contact us at:
📩 [Insert email]

We will respond within 30 days.

8. Cookies & Tracking

This website may use cookies to:

• Track site performance & visitor behaviour
• Improve user experience
• Personalise content where applicable

You can disable cookies in your browser settings, but some website functions may not operate fully.

A separate cookie pop-up/statement may be added if required.

9. Data Security

We take steps to protect your data including:

• Encrypted storage where possible
• Limited access to authorised personnel only
• Secure email and digital filing systems
• GDPR-compliant privacy procedures

While we take all reasonable precautions, transmission of data over the internet is not 100% secure.

10. Changes to This Policy

We may update this Privacy Policy occasionally.
The most recent version will always be available on this page.

11. Contact Information

If you have any questions, concerns or requests regarding this policy, contact us:

Fine Tuning Medicine (FTM)
🌐 Website: acupunctureandhypnosis.co.uk